Privacy Policy

United Bajwa Transport Limited

Last Updated: 23 October 2026

1. Introduction

United Bajwa Transport Limited is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or enquire about our transport and haulage services.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.

2. Who We Are

Company Name: United Bajwa Transport Limited

Company Registration Number: 17496876

Registered in: England and Wales

Registered Office: 11 Cedars Road, Exhall, Coventry, England, CV7 9NJ

Email: contact@unitedbajwatransport.com

United Bajwa Transport Limited is the data controller responsible for personal information processed in connection with our website and business activities.

For questions regarding this Privacy Policy or the handling of your personal information, please contact us using the email address above.

3. Information We Collect

Depending on how you interact with our website or business, we may collect:

Full name

Email address

Telephone number

Company or business name

Business contact details

Collection and delivery locations provided in transport enquiries

Freight details and transport requirements

Information included in contact forms, quotations and correspondence

Information relating to bookings and contractual arrangements

Website usage and technical information, such as IP addresses and browser information, where collected through our website services

We only collect personal information that is relevant to our legitimate business activities or necessary to provide our services.

4. How We Use Your Personal Information

We may use personal information to:

Respond to enquiries submitted through our website

Communicate with prospective customers and commercial partners

Prepare quotations for haulage and transport services

Discuss and arrange transport requirements

Coordinate collections, deliveries and transport assignments

Maintain business correspondence and customer records

Administer commercial relationships and contractual arrangements

Manage invoicing, payments and financial records

Comply with applicable legal and regulatory obligations

Maintain the functionality and security of our website

We will not use your information for unrelated purposes unless permitted by law.

5. Legal Basis for Processing

Under UK data protection legislation, we must have an appropriate lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following:

Legitimate Interests

We process information where necessary for our legitimate business interests, including responding to business enquiries, preparing commercial quotations, managing professional relationships, coordinating transport services and protecting our website.

Where we rely on legitimate interests, we consider the impact on individuals and their rights and freedoms.

Contractual Necessity

We process personal information where necessary to enter into or fulfil a contract with an individual, including taking steps requested before entering into a contract.

Legal Obligations

We process and retain information where required to comply with applicable tax, accounting, transport or other legal and regulatory requirements.

Consent

Where consent is required for a particular activity, such as certain optional website technologies or marketing communications, we will request it as appropriate. Consent may be withdrawn at any time.

6. Contact Forms and Business Enquiries

When you complete our website contact form, we collect the information you provide to understand your enquiry and respond appropriately.

This may include your name, contact details, company information and message.

Information submitted through our contact form is used for handling enquiries and related business communications.

Providing information through our contact form is voluntary. However, without sufficient contact information, we may be unable to respond.

Submitting an enquiry does not automatically subscribe you to marketing communications.

7. Sharing Your Information

United Bajwa Transport Limited does not sell personal information.

Where necessary, information may be shared with:

Website hosting and technical service providers, including IONOS

Email and business communications providers

Accountants, legal advisers and other professional service providers

Transport partners and subcontractors where necessary for an agreed transport service

Payment and financial service providers

Government departments, regulators or other authorities where legally required

We only share information where there is a lawful reason to do so and seek to ensure appropriate safeguards are in place.

8. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

These measures may include appropriate access controls, secure business systems and restricting access to personnel who require the information for legitimate business purposes.

Where third-party providers process personal information on our behalf, we take appropriate steps to ensure that suitable data protection arrangements are in place.

Although we take reasonable precautions to protect information, no internet-based system can be guaranteed to be completely secure.

9. Data Retention

United Bajwa Transport Limited retains personal information only for as long as reasonably necessary for the purposes for which it was collected.

Our normal retention periods are:

General Enquiries

General contact form enquiries and unsuccessful quotation requests are normally retained for up to 12 months after the last relevant correspondence.

Customer and Contractual Records

Customer information, transport documentation, booking records and related business correspondence may be retained for up to six years following the end of the relevant business relationship where justified by legal, contractual or legitimate business requirements.

Financial and Accounting Records

Accounting, invoicing and financial records are retained for the periods required by applicable tax and accounting legislation.

Website Technical Information

Technical information is retained in accordance with the applicable settings and retention arrangements of our website and technical service providers.

We periodically review the personal information we hold and securely delete or anonymise information when it is no longer required.

Information may be retained for longer where necessary to comply with a legal obligation or establish, exercise or defend legal claims.

10. Cookies and Website Technologies

Our website is created and hosted using IONOS.

Our website may use cookies and similar technologies to support website functionality, security, performance and, where enabled, analytics.

Where consent is required for the use of optional cookies or tracking technologies, we will obtain it in accordance with applicable law.

Further details about the cookies and similar technologies used on our website will be provided through our Cookie Policy or relevant cookie information and controls.

11. International Data Transfers

Our website and business communications are supported by third-party technology providers, including IONOS.

Depending on the services and processing arrangements involved, some personal information may be processed or accessed outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that the transfer complies with applicable UK data protection requirements, including the use of appropriate safeguards where required.

Further information about applicable international transfer arrangements may be requested using our contact details.

12. Your Data Protection Rights

Under UK data protection legislation, you may have the following rights, subject to applicable conditions and exceptions:

Right of Access

You may request a copy of the personal information we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of your personal information in certain circumstances.

Right to Restrict Processing

You may request that we restrict how your personal information is processed in certain circumstances.

Right to Object

You may object to certain processing activities, including processing based on legitimate interests.

Right to Data Portability

Where applicable, you may request that your information be provided in a structured, commonly used and machine-readable format.

Right to Withdraw Consent

Where we rely on consent, you may withdraw it at any time without affecting processing carried out lawfully before withdrawal.

To exercise any of these rights, please contact:

contact@unitedbajwatransport.com

We will respond in accordance with the timescales and requirements of applicable data protection legislation.

13. Automated Decision-Making

United Bajwa Transport Limited does not currently use solely automated decision-making or profiling to make decisions that produce legal or similarly significant effects on individuals.

Our business enquiries and commercial arrangements are handled with human involvement.

If our practices change, we will update this Privacy Policy as necessary.

14. Data Protection Complaints

We take concerns about the handling of personal information seriously.

If you believe that your personal information has been handled incorrectly, you may submit a complaint using the following email address:

contact@unitedbajwatransport.com

Please provide sufficient details of your concern so that we can investigate appropriately.

We will acknowledge receipt of a data protection complaint within 30 days, take appropriate steps to investigate it without undue delay, and communicate the outcome.

Where appropriate, we will keep you informed of the progress of our investigation.

If you remain dissatisfied, you may also raise your concerns with the Information Commissioner's Office.

15. Information Commissioner's Office

The Information Commissioner's Office (ICO) is the independent authority responsible for overseeing data protection legislation in the United Kingdom.

You have the right to complain to the ICO if you believe your personal information has been processed unlawfully.

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: https://ico.org.uk

Telephone: 0303 123 1113

16. Third-Party Websites

Our website may contain links to external websites operated by third parties.

United Bajwa Transport Limited is not responsible for the content or privacy practices of external websites.

We encourage visitors to review the privacy policies of third-party websites before providing personal information.

17. Changes to This Privacy Policy

We may amend this Privacy Policy to reflect changes to our website, business operations, data processing activities or applicable legislation.

Any updated version will be published on this page, together with the date of the latest revision.

18. Contact Information

If you have any questions, concerns or requests regarding this Privacy Policy, please contact:

United Bajwa Transport Limited

Company Registration Number: 17496876

11 Cedars Road

Exhall

Coventry

England

CV7 9NJ

Email: contact@unitedbajwatransport.com